How we rate
Aggregating real user reviews
A company score is the average of verified user star ratings on a one to five scale. Each company profile shows that average next to the total number of published reviews, so the weight of evidence is always visible. A high average from a handful of reviews is treated as weaker evidence than the same average from hundreds.
Spam and duplicate detection
Submissions are screened before they count toward a score. Removed content includes promotional posts, fund-recovery and chargeback solicitations, hacking-service offers, reviews that contain contact details, and duplicate submissions from the same author. This keeps a score anchored to genuine customer experience.
Suspicious-review handling
Clusters of reviews posted in a short window, or reviews that repeat identical wording, are flagged and reviewed. Where a pattern indicates coordinated posting, the affected reviews are excluded and the score is recalculated.
Recalculation
When any review is added or removed, the average, the review count and the one-to-five star breakdown are recomputed. The published score always reflects only the reviews currently visible on the profile.
Company disputes and corrections
A company that believes a review breaches the guidelines can contact Top Markets through the contact page. Reviews are assessed against the published review guidelines and content moderation policy. Company or regulatory details shown on a profile are user-submitted or taken from the company website and are not independently verified.
Independence
Top Markets is an independent review platform. It is not a broker, does not sell rankings, and companies cannot pay to change a score. Ratings reflect user-submitted experiences and do not constitute financial, investment or trading advice.
Frequently asked questions
How is a company score calculated?
Each score is the average of verified user star ratings on a one to five scale. It updates automatically as reviews are published or removed.
Why does review count matter?
A four-star average from three reviews is weaker evidence than the same average from three hundred. Both numbers are shown together so readers can judge the weight of evidence.
What reviews are excluded from a score?
Spam, promotional posts, fund-recovery and hacking-service solicitations, reviews containing contact details and duplicate submissions are removed and do not count toward a score.
Can a company pay to change its rating?
No. Top Markets does not sell rankings and companies cannot pay to alter a score.
What happens after a review is removed?
The average, the review count and the rating breakdown are recalculated so the published figure reflects only the reviews currently visible.